Order Related
How can I track my order?
Share details about your shipping policies, item returns, or customer service.
Can I change my order details?
Share details about your shipping policies, item returns, or customer service.
Can I cancel my order?
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When will my order be shipped?
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Why did I not receive my full order?
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Payment & Pricing
What payment methods do you accept?
S
Why did my credit card payment fail?
Share details about your shipping policies, item returns, or customer service.
Does the price include taxes?
Yes
Are there any discount codes available?
First order 10% off, use code Hello10
What payment options can I use?
F
Shipping & Delivery
How much is the shipping fee?
Free
Do you offer international shipping?
Yes, international shopping is free over £75, anything under is a shipping fee depending on the order amount.
How long does delivery take?
Free next day delivery if order placed before 2pm Mon-Friday using Royal Mail Tracker 24
What should I do if my package is lost?
Contact us hello@thevanchi.com
Returns & Exchanges
How can I request a return?
Free returns, apart from earrings which you can’t return unless they are faulty.
What is your return policy?
How can I exchange an item?
Contact us hello@thevanchi.com
Do I need to pay for return shipping?
No, free returns
What should I do if I receive a defective item?
Contact us hello@thevanchi.com
After-Sales Service
What should I do if my product has a quality issue?
Contact us hello@thevanchi.com
Can I request a repair?
We do not offer repairs
Do you offer a warranty service?
1 year on all products and solid gold 2 years